Shipping & Returns

Shipping FAQs:

How are items shipped?

To ship World wide, items are shipped via DHL EXPRESS company. All parcels are tracked and will leave our store within 3-5 working days of you placing your order. 

How will I know my item is shipped?

You will be emailed and provided with a tracking number shortly after your order has left our store. Please be accurate with entering your correct email address at checkout. If you have any questions regarding the status of, or tracking your order, please email centralbrassbali@gmail.com

How long will it take for my order to arrive?

Shipping across the world is estimated at between 5-10 bussiness days, however, this greatly depends on your location and whether it is a peak shipping time.

During busier times for couriers, shipping time may increase. While delays such as these are beyond our control, we will always endeavour to provide you with as much information that is available to us regarding your order.

Returns FAQs

I have changed my mind – can I return my item?

We do not offer returns, or exchanges for change of mind.

We encourage you to take time to view all the photos, descriptions and particularly measurements on the website to ensure that you are happy with your choice of product. Feel free to phone with any questions, our team is always ready to help.

I have received my item and it is damaged – what do I do?

While we pack all items with the utmost care, at rare times an item may be damaged in transit.

If your item is damaged during transit, please:

• Take detailed photos of the external packaging (this may aid an insurance claims)
• Take detailed photos of the damaged item
• Email photos and your order details to centralbrassbali@gmail.com
• We must be contacted with 7 days of your item’s delivery, whether the delivery be to your home, or local Post Office, or other.

• Failure to contact us in this timeframe may mean we cannot assist you.

• For confirmation, Central Brass may require return shipment of the product. If we have a replacement, it will be sent at no charge. Alternatively, a refund will be paid in full once a claim with the courier's insurance company has been processed.